A bunch of new items have been added to the store: two additional costume slots (not on the website at the moment), two additional ship slots, and two additional bridge officer spots. The trouble arises with the handling of the upgrades, particularly with the new costume slots, as they're counted on a per-character basis.
A similar upgrade is available in the store for Champions Online, for the exact same price -- but it increases the number of costumes available on every character rather than just the character it's purchased on. The per-character upgrades, coupled with a reduced importance for costumes in Star Trek Online, all help make many players feel a bit shorted by the price tag. Others are arguing that the add-on is only $2.50, an argument that's gone on at length on the official forums. Controversy is nothing new to the game, but this much debate over a fairly minor item leads one to be a bit curious about what reception future items might find.
Edit by Judy
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I just completed a transaction with your customer support agent Jack. He was very kind and helped answer all of my questions.
Thank you mmoxe
I just bought 150 plat on DAOC from your website and I must say the service was outstanding. Your customer service agent Shine was very helpful and completed my order quickly and with no problems. Its nice to see customer service such as this from companies.