I login the Live Chat but you are not responding. What’s the matter?
As our customer service representatives may need to deal with hundreds of customers at a time, the delay is inevitable. Your patience and understanding is highly appreciated in this matter. But we will try to respond you as soon as possible. If your problems need to be solved urgently and you can't reach us via live chat, you can send us the email. We will usually give you a reply within 30 minuets